Provide remote control support to users computers to troubleshoot problems.
Provide professional call center support to users.
Troubleshoot computer issues (hardware and software), email, connectivity IP issues (run ping and other commands)
Install, upgrade, and maintain software, hardware, and peripherals
Posses computer proficiency with MS Word, Excel, and PowerPoint.
Resolve workstation, network and user account problems.
Function as a team player, ability to multitask under pressure.
Install and configure software, run Windows updates, scan system for errors.
Experience troubleshooting web-based applications - software issues on users computers.
Issue passwords, perform password resets.
Maintain information in various systems on network.
Perform PC cleanup both visual and physical.
Assist in the development, maintenance and enforcement of policies and guidelines relating to the proper use of corporate
computing resources
Ability to effectively diagnose and troubleshoot computing, networking and phone systems hardware and software including
PC and Macintosh computers, Windows 2000/XP/Vista network operating systems, Macintosh OS X operating system, printers, print
servers
Ability to type 75 wpm
Website Development
Team player, positive attitude.
I welcome the opportunity to meet with you and discuss in greater detail my potential value.
Thank you for your consideration.
